Shipping costs are determined by the total weight of your order, and are calculated automatically at checkout.

Weights charged for carriage include packaging.
There are 2 shipping zones available in the UK:            Mainland  

                                                                     & Offshore/Highlands 
                                                       
Please ensure that the correct destination is selected during checkout to ensure the prompt despatch of goods.
In the event an incorrect shipping method / tarrif is selected, a supplementary carriage charge may be incurred.
In this event, we will contact you after your order has arrived with us to confirm any changes (before taking the payment).  
Shipping is possible to other overseas destinations,Quotations for Non EU deliveries are available on request.
UK deliveries (mainland and non mainland) may be despatched by courier or post.
Non UK EEC will be despatched by post or international standard parcel service.
Please allow between 7 and 21 days for the goods to arrive. 
                                                                                                                                                                                                                       
                                                                   Purchasing in Euros 

When goods are added to your basket, prices are also shown in Euros
(exchange rate calculated on a daily basis).
All payments are taken in GBP (£ STERLING).
The price shown in Euros is an INDICATION ONLY of the current purchase price.
The exact amount you will pay is dependant on the current exchange rate offered by your card provider. 

On reciept of the goods it is your responsibility to inspect your delivery for any signs of damage or tampering.
If you believe that you order has been damaged or tampered with, check the contents immediately (before signing for them).
 Any goods seen to be damaged should be signed for "DAMAGED IN TRANSIT".
All packing materials should be preserved for future inspection.
All damaged or short delivered goods must be reported to us within 48 hours of reciept.
 
                                                                      Returns policy

Back Alley Music want you to be totally satisfied with your purchase and we try our hardest to ensure this.
All products are inspected and tested (where appropriate) before they are despatched.
If you are not completely satisfied with your online purchase,
Return it in its original condition (including all packaging) within 10 days of arrival
We will gladly exchange it, offer you a different product of equal value, or give you a full refund (goods only).
Goods returned damaged will not be subject to the above policy and will be returned to the customer.
Any refund given will be completed within 30 days of reciept of goods.

                                                                        Warranty

All products are covered by a full 12 month manufacturers warranty.
If your product develops a fault that is covered by the manufacturers warranty, you will need to return it to us.
Faults or damage caused by misuse are not covered by manufacturers warranties.
If you have a product to return for warranty repair, you will require a returns authority number from us.
To get a returns authority  number please e mail us at warrantyreturns@backalleymusic.co.uk
Provide us with your name and address, product details and fault description.
You will recieve an e mail from us giving you a returns number and an address to send the product to.
It is your responsibility to return the product to us.
Please ensure that the product is suitably packaged to withstand the trip back to our warehouse.
We do not take any responsibility for damage sustained when goods are being returned to us.
Once we have inspected the product we will undertake one of  3 actions:
        We will repair the fault.
        We will return the product to the manufacturer who will repair the fault and return the product to ourselves.
        We will replace the faulty product with a new replacement.
 

We will then return the product directly to you.
We will endeavour to return your product as soon as possible.
Please allow 30 days (from reciept) for exceptional circumstances. 

                                                                        Security